Privacy & Cookies Policy

At Mawaddah Travel & Tours Sdn. Bhd., we are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy & Cookies Policy outlines how we collect, use, and protect the information you provide when using our website or services.

 

1. Information We Collect

We may collect personal information from you when you:

• Make a booking or inquiry through our website or by phone

• Subscribe to our newsletters or promotional emails

• Fill out forms or surveys

• Interact with our customer service team

This information may include, but is not limited to, your name, email address, phone number, nationality, travel preferences, and payment details.

 

2. How We Use Your Information

Your information is used for the following purposes:

• To process bookings and manage your travel arrangements

• To provide customer support and respond to inquiries

• To send booking confirmations, itineraries, and travel updates

• To improve our website, services, and customer experience

• To send promotional materials or special offers (only if you opt in)

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it.

 

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only with:

• Trusted partners or service providers who assist us in delivering our services (e.g., transportation providers, hotel partners)

• Legal or regulatory authorities, if required by law

All third parties are required to treat your personal data in accordance with applicable privacy laws.

 

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data against loss, theft, or unauthorized access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

5. Your Rights

You have the right to:

• Access and review the personal data we hold about you

• Request correction of any inaccurate information

• Request deletion of your data (subject to certain legal exceptions)

• Withdraw your consent for marketing communications at any time

 

To exercise any of these rights, please contact us at: [email protected]